Policies & Accessibility

General Policies

Rates:

• Non-refundable Rates: Ideal for those with set plans, offering the best value to help us prepare for your visit.
• Standard Rates: For guests desiring flexibility, these rates are available with the ability to cancel according to the policy below.

Deposits:

• Non-refundable Rates: A deposit equal to the total cost of your stay is payable at the time of booking to lock in your dates.
• Standard Rates: A deposit of one night’s stay or 50% of your total visit, whichever is greater, is required to secure your reservation at our wine country inns. This ensures your spot is reserved and ready for your arrival.

Cancellations: We understand that sometimes plans need to change. Here’s how we handle cancellations:

• Non-refundable Rates: We offer these special rates for our guests who are confident in their travel plans. These rates are non-refundable, non-changeable, and non-cancellable. We understand that sometimes life throws a curveball, so we recommend considering trip cancellation insurance to protect against those unexpected events. By choosing a non-refundable rate, you’re getting the best deal in exchange for committing to your stay. We appreciate your understanding and accepting your decision to buy a non refundable rate if you later have to change or cancel
• Standard Rates:
  • No-Cancellation Period: This is one week per room night. For example:
    • 1 night in 1 room: 1 week’s notice needed.
    • 2 nights in 1 room: 2 weeks’ notice needed.
    • 2 nights in 2 rooms: 4 weeks’ notice needed.
  • Outside the No-Cancellation Period: A small $35 per room fee applies for any cancellations or changes.
  • Within the No-Cancellation Period: The deposit is non-refundable to cover the cozy spot we saved for you.
  • Within 48 Hours of Arrival: Changes or cancellations will incur the full cost of the reservation.
  • Early Departures: Also result in the full reservation cost.

Stays: We’re all about flexibility! While we usually don’t have a minimum stay requirement, here’s what you should keep in mind:

• Minimum Stays: During weekends, special events, or holidays, we might ask you to stay a bit longer with us as part of our regular rates.
• Single Night Stays: Fancy a quick escape? We offer single night stays too! Just note that these may come with a premium of up to an additional 75% of the standard rate.

Room Occupancy: Our inviting rooms are perfectly sized for two, but we’re also thrilled to welcome your additional guests or pets in certain rooms.

• Extra Guests or Pets: We can accommodate your extra companions for $49 per person or pet per night in select rooms.
• Extra Beds: We offer extra beds in some rooms at no additional cost when staying within the two-person occupancy. Just let us know in advance, and we’ll have your room prepared for a comfortable stay.

Check-In & Check-Out: Arriving at our inn should be as relaxing as your stay! Here’s what you need to know:

• Check-In: Our doors open for check-in at 3 PM. Planning to arrive early? Just let us know, and we’ll do our best to have your room ready. If you’re arriving late, no worries—your comfort is our priority, so we’ll make sure you can settle in smoothly.
• Check-Out: We bid farewell at 11:00 AM on your departure day. Need a little extra time? We’re happy to accommodate your leaving a little later whenever possible.
• We also offer these extended check-out options, based on availability, aiming to make your transition as seamless as your arrival. Here’s how it works:
  • Until 2 PM: An additional 10% of your room rate.
  • Until 3 PM: An additional 20% of your room rate.
  • Until 4 PM: An additional 30% of your room rate, and so on.
  • Just let us know if you need an extended check out and we will let you know what is available and take care of the billing for you.

Payments: We accept all major credit cards, cash, and traveler’s checks. Any outstanding balance will be charged to the credit card used for the reservation unless you choose an alternative payment method.

Pets & Children: We love making our inn a welcoming place for your entire family, including pets and children! Our booking engine is designed to help you easily find rooms that can accommodate your needs. To ensure a smooth stay for everyone, we kindly ask that you only book the designated rooms for your furry friends and little ones. If pets or children are brought to rooms not designed for them, we may need to ask you to arrange different accommodations, and the full reservation cost will be due.

Pet Policy: One dog under 50lbs is welcome only in the designated pet friendly rooms for a charge of $49 per night. Pets are not allowed in common areas such as the lobby, dining room, or lounge. Please keep them confined to your room. For the safety and comfort of all guests, pets cannot be left unattended in the room. If you need to leave, please take your pet with you. You agree to keep your dog leashed at all times outside your room and to pick up after it and dispose of the waste. You agree to be responsible for any damage caused by your pet. In the unfortunate event that your pet soils the room, a cleaning fee will apply. The base fee is $500, but it may increase depending on the severity of the mess, any necessary repairs or costs incurred to relocate guests if the room is made unusable.

Smoking: Our decks and gazebos are your go-to spots for enjoying a smoke while taking in the view. We kindly ask that you consider other guests who may be sensitive to smoke or have health concerns. Indoor smoking is not allowed, and a minimum cleaning fee of $500 will be applied for any indoor smoking. If residual odors result in cancellations from the next guests, additional charges for their rooms may apply. We greatly appreciate your cooperation in keeping our inn a pleasant environment for all guests.

Privacy Policy

Craftsman Inn and Calistoga Wine Way Inn are United States based businesses which comply with applicable laws to protect your personal information. As a data controller, upon consent, we will collect and process your personal information in order to provide you with superior service, analyze your travel and accommodation preferences, and inform you of specials, packages and events. You may withdraw your consent at any time.

We take the protection of your stored data very seriously and are following regulations set forth by the EU Data General Data Protection Regulation (GDPR). We have updated our Privacy Policy below so you know what data we collect from you, know how we use that data, and ensure that you have meaningful control over both.

Individuals located in the European Union have a right to change, request deletion of, or know the extent of personal information collected by our business. Unless required to do otherwise by law, we will honor requests to update, correct, change, or delete personal data following successful identity verification.

Craftsman Inn and Calistoga Wine Way Inn have adopted reasonable physical, technical and organizational safeguards which guard against accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, access, use or processing of the personal data in our possession. Customers and visitors will be promptly notified in the event of any known unauthorized access to, or use of personal data.

We may amend this policy at any time by posting a revised version on our website. Please check back occasionally for updates and feel free to contact us regarding our privacy policy via email.

Collection and Storage of Personal Data

The processing of personal data, such as the name, address, e-mail address, or telephone number of our customers, shall to the best of our knowledge, be in line with the General Data Protection Regulation (GDPR), and in accordance with country-specific data protection regulations.

• We only collect personal data to be able to deliver accommodations in a safe and legal way for both us and the guest and in line with required regulations.
• As we only use personal data for the purposes mentioned in the point above, we assume guests give consent by a clear affirmative action (entering their own personal data by themselves and confirming the reservation by pressing a button in the system).
• We collect the following personal data: name, address, phone number, email address, and credit card data.
• We never collect personal data for accompanying children under 16.
• We never use personal data for profiling purposes.
• We never sell or use personal data that we have received to a third party.
• Subscriptions to receive email updates will be held indefinitely.
• You may request deletion of your data from our marketing databases by opting out of consent.
• If you wish to update, remove, or add to the information collected by our website or held by our marketing team, you may submit your request on our website or by email.
• Any incident related to a data breach or theft of data is immediately reported to the Privacy Commission.

Customer Access to Data Requests

• If a customer asks for their personal data, we will provide it free of charge.
• We communicate the personal data we store to our customer both through the booking confirmation and in the arrival information. The only exception to this rule is credit card information which we only send encrypted and only upon specific request.

Visiting Our Website

By visiting our website, you consent to the collection and use of your personal data as described herein. If you do not agree with the terms set herein, please do not visit this website. If required by applicable law, we will seek your explicit consent to process personal data collected or volunteered by you. Kindly note that any consent will be entirely voluntary.

Cookies

Many Internet sites and servers use cookies. Through the use of cookies, Craftsman Inn and Calistoga Wine Way Inn can provide visitors to our website with more user-friendly services that would not be possible without the cookie setting. Cookies allow us to recognize our website users to make it easier for the users to utilize our website. For example, the website user that uses cookies does not have to enter access data each time the website is accessed. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.

Visitors to our website may opt-out of cookies storage at any time and prevent the setting of cookies by means of a setting of the Internet browser used and may thus permanently deny the setting of cookies.

Email Marketing

We operate an email mailing list program used to inform consented subscribers about news, specials, and events. Users subscribe through an online automated process where they give their explicit permission. The subscriber’s personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The policy’ above.

Email marketing messages may contain tracking beacons, tracked clickable links, or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to the customer’s engagement, geographic, and demographics. Through our emails you may unsubscribe or opt-out at any time.

Subscriptions to Newsletters

Our customers are informed regularly by means of a newsletter about offers, specials and events. The customer may only receive our newsletter by (1) having a valid e-mail address and (2) the customer consenting to the subscription.

The personal data collected as part of a registration for the newsletter is only used to send our newsletter. There will be no transfer of personal data collected by the newsletter service to third parties. The subscription to our newsletter may be terminated by the customer at any time. The consent to the storage of personal data, which the customer has given, may be cancelled at any time. To unsubscribe to our newsletter, a corresponding link is found in each newsletter. It is also possible to unsubscribe from the newsletter at any time by email or in writing.

External Website Links & Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout our website.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Visitors to our website should therefore note they click on external links at their own risk, and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Craftsman Inn
1213 Foothill Blvd., Calistoga, CA 94515
707.341.3035 • 800.572.0679

Calistoga Wine Way Inn
1019 Foothill Blvd., Calistoga, CA 94515
707.942.0680 • 800.572.0679

Email

Accessibility

Craftsman Inn and Calistoga Wine Way Inn warmly welcome all guests. However, due to the historic significance of both of our early 1900’s craftsman inns, neither is completely wheelchair accessible. Removal of necessary physical barriers for accessibility is not readily achievable in all areas as such removal would threaten or destroy the historic significance of the properties. Both properties have been renovated and inspected by local authorities indicating compliance with ADA requirements at the time of renovation.

Although certain barriers exist, extensive efforts have been made to ensure all guests can enjoy the experience of our Napa Valley inns. Below is a list of barriers as well as descriptions to help those with disabilities:

• No elevator
• Numerous steps
• Narrow hallways and doorways are not wheelchair accessible

For those who require limited use of a wheelchair, we offer the following descriptions:

Accessibility descriptions:

• A ramp is available on the side of Calistoga Wine Way Inn, but there is a step to enter directly into the inn.
• The Silverado Room is located on the main floor of Wine Way Inn and is our only first-floor room with limited accessibility features. Such as:
  • Wide doorways for wheelchair accessibility
  • A large walk-in/roll-in shower with two hand-held showerheads and fold-down shower seat.
• Craftsman Inn requires the navigation of numerous steps up to the entrance of the Inn.
• Commons areas: Once inside the inns, there is access to the reception areas, dining, living and porch areas. However, not all doors and doorways are wide enough for a larger wheelchair.
• Please note: We do not have an elevator in either inn to the second-floor rooms.
• We are happy to help you with your luggage.

For special accommodation needs, please call us directly at (800) 572-0679 so we can help you determine the best guest room to ensure you have a comfortable arrival and enjoyable stay.

In addition, we work to ensure every guest who wishes to visit can do so regardless of their physical abilities. Among the ways we comply with ADA:

• We ensure that individuals with disabilities can make reservations during the same hours and in the same manner as individuals without disabilities.
• We have identified and described accessible features in our inns and guest rooms in detail to allow individuals with disabilities to determine whether our properties meet their needs.
• We ensure that accessible guest rooms are held for use by individuals with disabilities until all other guest rooms of that type have been rented.
• We guarantee that the specific accessible guest rooms, once reserved, are held for the reserving customer. We make reasonable efforts with third-party reservation systems to make accessible rooms available through at least some of these services, and they must provide these third-party services with information concerning the accessible features of the hotel and the accessible rooms.
• Guests with legitimate service animals as defined in the ADA will be provided access to all areas of the inn afforded to those without service animals.